"I've told Vickie this a few times, [but] she's literally improved my health. I'm not as stressed as I was eight weeks ago. I know there are a handful of things that I just do not have to worry about anymore."
— Chris Moore, Independent Consultant
The Challenge
As an independent consultant working across four different businesses in the ophthalmic sector, Chris Moore faced a time-management challenge unlike most. Splitting his attention between three client companies and his own consulting group meant every hour was critical — yet too many were being consumed by administrative tasks far removed from his core expertise.
The tipping point came at 2 a.m., when Chris found himself researching flight options and connection times instead of sleeping.
"I reached out to [BELAY] as a result of me realizing the night before that I was up at 2 a.m. researching flight options and connection times. I realized that 'this is really dumb' and I needed to get some help."
As his consulting projects grew, so did the demands on his time. Calendar management, travel coordination, and email management were pulling him away from the high-value work his clients needed. Chris knew the situation was unsustainable — and that the highest and best use of his time was not being maximized.
The Solution
After comparing three different staffing services, Chris chose BELAY — largely because they responded and moved faster than the competition. In less than three weeks, he was matched with Virtual Assistant Vickie Bierman.
The onboarding was intentional and thorough. Vickie introduced herself with a personal video before they ever met, and a structured kickoff call with Client Success Consultant April helped lay the foundation. Chris followed BELAY's onboarding program, which gave Vickie the context she needed to understand his working style, priorities, and the tasks he was ready to hand off.
"I really gave Vickie the keys to my world. She's got full access to my life and that's been helpful."
From travel management and event planning to email drafting and calendar oversight, Vickie stepped into nearly every corner of Chris's professional life — and the trust built quickly. As Chris put it,
"I trusted that BELAY was going to align me with a really great executive assistant like Vickie and that turned out to be true."
"Realizing that time is finite and making the highest and best use of your time is really critical. And BELAY has certainly helped me do that. I'm really grateful."
— Chris Moore, Independent ConsultantThe Impact
Within just eight weeks, the impact was undeniable — and deeply personal. Chris didn't just gain back time; he regained his health and peace of mind.
"I've told Vickie this a few times, [but] she's literally improved my health. I'm not as stressed as I was eight weeks ago. I know there are a handful of things that I just do not have to worry about anymore."
The late nights, elevated blood pressure, and sleepless hours spent on administrative tasks were behind him. With Vickie managing the details, Chris could focus fully on the four businesses that depended on his expertise — and show up as the consultant they needed.
Most impressively, Vickie had grown into a proactive partner rather than just a task executor.
"She's getting to the point where she's one or two steps ahead of me — which is a really huge gift."For Chris, the lesson was clear: making the highest and best use of your time requires trusting the right people with the right responsibilities — and BELAY delivered exactly that.